1. Case Management
  2. Adult Services
  3. Children's Services

CASE MANAGEMENT

Anyone who receives services from Lancaster County Office of Behavioral Health and Developmental Services (BH/DS) has a case manager. This includes both adults and children.

The case manager helps you to decide on the services that are most suited to your situation.
The case manager is the link between the individual using services, the family (in the case of children), and the service provider. If there is a problem, the case manager works on behalf of the individual and family to solve it.

There are three types of case management:

1. Intensive Case Management (ICM) 
¨ Works with adults with serious mental illness or children with serious emotional disturbance.
¨ Helps individuals access mental health services.
¨ Meets with individuals every 2 weeks.
¨ Provide 24-hour on-call service 7 days a week

2. Resource Coordination (RC) 
¨ Works with adults with serious mental illness or children with serious emotional disturbance.
¨ Helps individuals access mental health services.
¨ Meets with individual at least once per month.

3. Administrative Case Management (ACM). 
¨ Works with individuals with serious mental illness who don’t need ICM or RC level of intensity.
¨ Refer individuals to appropriate services (especially outpatient and psychiatric care).
¨
Contact with individual at least once a year and other times as needed.



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      Mental Health Services   
                            1120 Frances Avenue Lancaster, PA 17601
      Telephone: 717-394-2631  Fax: 717-399-7357


If you are experiencing a mental health emergency 

that requires immediate attention, please contact 
Crisis Intervention at  717-394-2631.